Fulfilling Training and Human Resources Needs For Your Business

A Sample of Human Resource Services Offered:

Employee Handbooks Operations Manual Training Programs Hiring Job Descriptions Human Resource Compliance Contract Human Resource Outsourcing Customer Service Training Secret/Mystery Shopping Business Plans Translations Myers Briggs Type Indicator Grant Writing Custom Seminars

Employee Handbooks
Employee Handbooks outline the operational expectations, performance expectations and working guidelines for your company. All policies are compliant with state and federal law. Employee Handbooks help to protect businesses against discrimination claims.
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Operations Manual
Provides a working guideline for operational procedures. Our professionals work with your team to document all systems and processes in order to create a working guidline for your company.
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Training Programs
Develop programs and systems for training individuals in your company. Training programs can be designed for all levels of employees, from front line workers to senior management. These programs offer a variety of training methods and test points to gauge and evaluate each individual's progress. This will be the most consistent method for giving newly hired/newly promoted employees the same information and allowing the individuals to excel at their own pace.
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Hiring
We will assist your company in hiring a competent and successful staff. We will post jobs and manage the inflow of resumes, conduct candidate interviews and make recommendations to the hiring manager. We are NOT a recruiting agency and do not have a bank of candidates. If you need a recruiting service, refer to our Partnerships page.
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Job Descriptions
These important documents set clear expectations of essential and non-essential job functions for each position within your organization. The verbage is realistic and functional which allows both managers and employees to have a clear understanding of what is expected.

Human Resource Compliance (Employee files, I-9's, Medical Information)
KMConsulting will work onsite in your office auditing existing employee files for compliance to State and regulatory agencies as well setting up employee files for new or existing businesses.
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Contract Human Resource Outsourcing
This is an excellent option for a growing company that does not yet have a need for a full-time HR person or department. We can function as your HR and training department, handling all employee related issues and initiatives. We will structure the parameters of the contract to your specific needs. We can be contracted for as little as four hours per week or as many as forty. We will also cover vacations and short-term absences of Human Resource personnel.
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Customer Service Training
Give your team the tools to move your Company forward by providing them with Customer Service Training designed by KMConsulting. Our professionals work with your Company to understand your needs and desired outcomes and then create the perfect program to help increase sales and profit through Customer Satisfaction.
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Secret/Mystery Shopping
This service compliments the Customer Service Training. We will document your business through the eyes of a Customer/Client. The format of the "shops" are custom designed for each Company in order to capture the elements that need to be monitored. All shops will report Service, Cleanliness and Knowledge of your staff. Our discreet shoppers "shop" your business a pre-determined number of times per month. Results are reported promptly.
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Business Plans
Our team works directly with your Company's leaders to define the direction in which you wish to drive your organization. The Plan is then then illustrated and documented through graphs and charts. The final Business Plan is bank-ready to apply for a business loan or can be used solely as an operating guide for your business.
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Portuguese, French and Spanish Translations
KMConsulting is ready to translate your Company's existing documents as well as any document that we create for you (i.e. training program, employee handbook, business plan). Our multi-lingual professionals are also available to translate company meetings and training sessions.
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Myers-Briggs Type Indicator (MBTI)
The Myers-Briggs Type Indicator (MBTI) is a self-report questionnaire designed to make Jung's theory of psychological types understandable and useful in everyday life. MBTI results identify valuable differences between normal, healthy people, differences that can be the source of much misunderstanding and miscommunication. Taking the MBTI inventory and receiving feedback will help you identify your unique gifts. The information enhances understanding of yourself, your motivations, your natural strengths, and your potential areas for growth. It will also help you appreciate people who differ from you. Understanding your MBTI type is self-affirming and encourages cooperation with others. After more than 50 years of research and development, the current MBTI is the most widely used instrument for understanding normal personality differences. More than two million Indicators are administered annually in the United States. The MBTI is also used internationally and has been translated into more than 30 languages.
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Grant Writing
Our experienced professionals research and write grants for your organization.
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Sample of Custom Designed Seminars

• Customer Service
• Diversity
• Leadership
• Team Building
• Time Management
• Hiring
• Writing Effective Performance Appraisals

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